The Rise of Robotics in Hospitality: How Automation is Enhancing Customer Experience

The hospitality industry is evolving rapidly, with robotics playing a key role in improving service efficiency and customer experience. Businesses are embracing automation to streamline operations, reduce wait times, and create unique, engaging dining experiences.

Lolly, a leading provider of technology for hospitality, is at the forefront of this transformation. Their Lolly Nova foodservice robots can integrate with Lolly’s App (scanning QR codes for fast table ordering), Lolly’s Kitchen Management Systems, etc., allowing human staff to focus on customer interaction. Lolly’s robot waiters are designed to execute the final delivery step of the customer ordering journey, enhancing operational efficiency through effective table service and clean-up functionality.

Case Study: UCL Marshgate Café & Lolly Nova

A prime example of robot waiters in action is UCL Marshgate Café, located at UCL East - a hub of innovation. The café faced challenges in maintaining efficiency, especially during quieter periods when only one barista was on duty.

To address this, the Lolly Nova robot waiters were introduced, seamlessly integrating into the café’s workflow. Their impact has been significant:

• Faster Service: Orders are delivered efficiently, reducing staff workload.
• Enhanced Customer Experience: Families and students enjoy the novelty of robot service, attracting repeat visitors.
• Operational Efficiency: Staff can focus on core tasks, improving overall service quality.

Given their success, UCL is considering expanding the use of robots across other campus outlets.

The Future of Robotics in Hospitality

As automation continues to reshape the industry, businesses will gain a competitive edge from the many benefits that robot waiters provide, from improved efficiency, through to delivering more engaging experiences for customers. Lolly’s range of robot waiters also includes the Lolly Astra (a secure multi-floor robot), alongside their brand-new concierge robots, Lolly Timo and Lolly Jupiter.